Staff Answer
Sep 27, 2026 - 06:19 PM
To check the gas side of the N500: make sure you have LP at other appliances, push in and hold the gas xxxx , and light the burner. If there's no flame at all while you hold the xxxx , gas isn't reaching the burner. The most common cause is a clogged orifice. Clean it with alcohol and let it dry (never poke anything through it). If it lights but goes out as soon as you let go of the xxxx , the thermocouple is the likely culprit. If gas still isn't reaching the burner after cleaning, the valve is the problem. The 620195 gas control assembly is a special-order part with about a 2–3 week lead time and can't be returned.
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